iPlum Review 2026: Pricing, Features, Pros & Cons, Ratings & More

iPlum is a cloud-based phone system for businesses and professionals looking for secure texting and calling.

It offers a second number that works on your existing mobile device. You can also use iPlum on your desktop (browser calling) via a web portal.

The service offers U.S. and Canada phone numbers, including local, toll-free, and vanity options. With iPlum, you can call, text, receive voicemails, and record conversations while keeping business and personal communication completely separate on the same device.

Meanwhile, its dual mode functionality gives you the flexibility to use either Wi-Fi and data (VoIP) or your mobile carrier’s voice network (PSTN). You can switch between modes based on connection strength, for reliable call quality in low signal areas, and still display your iPlum number as the caller ID.

On top of that, iPlum’s cloud phone system has a built-in phone tree with auto-attendant and unlimited extensions.

The feature automatically greets callers with a professional message and sends them to the right person, department, or voicemail. That way, you’re more organized, can handle more calls, and deliver a polished caller experience. Plus, you can configure these features by role or team to improve efficiency.

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For teams, iPlum provides centralized management through a cloud console. Admins can assign numbers, control user permissions, track usage, and manage billing, making it a scalable solution for growing organizations.

iPlum is all about secure communication. It is HIPAA and HITECH compliant, so it’s ideal for regulated industries such as healthcare, finance, and legal. It also offers up to 10-year data archiving for calls and messages, helping businesses meet audit, legal, and compliance requirements.

To top it all off, iPlum is available in 200 countries in 23 languages, including English, Spanish, French, German, Chinese, and Arabic. The global reach makes it easy for businesses to support international clients, remote teams, or multi-language operations.

iPlum is available in three tiers priced as follows:

Standard Plan — $8.99/user/month

• U.S. or Canada business number
• Calling within the U.S. and Canada
• Texting within the U.S. and Canada (registration required)
• Phone tree and extensions
• Voicemail
• Spam blocking
• Out-of-office replies
• Business hours routing
• Auto-text reply
• Text signature
• iOS and Android mobile apps
• Toll-free number option instead of local number (+$5/month)

Professional Plan — $14.99/user/month

• All Standard plan features
• Web-based calling and texting
• Shared business number 
• Voicemail transcription
• Secure, encrypted texting on mobile and web
• Group texting and broadcast texting
• Text-to-email delivery
• Scheduled texts
• Text templates
• Business contacts directory
• Text archiving for one year
• Free iPlum accounts for external clients
• HIPAA compliance
• Signed Business Associate Agreement

Enterprise Plan — $25.99/user/month

• All Professional plan features
• Call recording
• Recording consent announcements
• Call and text archiving for up to ten years
• Live Zoom customer support

• Ability to separate personal and business communication
• HIPAA-compliant cloud phone system
• Number porting available 
• Affordable pricing plans
• Secure business texting
• Easy-to-use interface
• Reliable call quality
• Robust phone tree

• Limited integration with popular 3rd party business tools and CRMs
• May not be suitable for mass texting
• No video conferencing

iPlum offers a suite of 50+ calling and texting features. Most notable functions include:

• Business phone number: Assigns you a dedicated U.S. or Canada number for work calls and texts on mobile and web.
• Dual-mode calling: Allows you to use data first, then switch to carrier voice when the signal drops, and keep your business caller ID intact.
• Phone tree and auto-attendant: Greets callers professionally and routes them to extensions, voicemail, or departments.
• Business hours routing: Allows you to control when calls and texts ring through, forward, or route to voicemail based on your schedule.
• Unlimited extensions: Enables you to create role-based routing for front desks, clinics, and small offices.
• Web calling and texting: Allows you to make calls and send messages from a browser through the web portal.
• Secure encrypted texting: Protects message content on mobile and app-less web access.
• HIPAA compliance with BAA: Aligns calling and texting workflows with regulated healthcare requirements.
• Call recording with consent: Enables you to record conversations and play consent announcements where required.
• Long-term archiving: Allows you to retain call and text records for up to ten years for audits and legal review.
• Admin and shared-number controls: Lets you assign permissions, review activity, and manage billing through a centralized console.
• Financial mobile compliance: Aligns mobile calling and texting with SEC and FINRA rules through automatic capture, archiving, and supervision of business communications.
• Legal call recording:  Enables attorneys to record client calls for accuracy, billing, and dispute protection, with configurable consent prompts where laws require disclosure. 

iPlum offers a versatile communication platform tailored to meet diverse business needs, combining professional phone services with ease of use and cost-effective solutions. The following overview highlights key benefits that demonstrate why iPlum is a strong contender for companies seeking reliable, secure, and flexible telephony tools.

• Dual Number Flexibility – iPlum allows users to maintain a second phone number on their existing device, providing a clear distinction between business and personal calls without requiring extra hardware or SIM cards. This separation enhances organization and privacy simultaneously.
• Global Reach with Local Presence – Supporting numbers from over 40 countries, iPlum empowers businesses to establish a local footprint internationally. This feature facilitates seamless communication across borders, helping companies expand their market presence without complexity.
• Advanced Call Management – Features such as customizable call forwarding and call recording equip users to manage incoming calls efficiently and maintain records for compliance or quality assurance. Voicemail transcription further improves message accessibility and response times.
• Rich Messaging Capabilities – Beyond voice, iPlum supports SMS and MMS, enabling multimedia communication that caters to modern business interactions. Bulk messaging options also serve marketing efforts, allowing companies to reach large audiences effectively.
• Privacy and Security – By providing a separate number, iPlum enhances user privacy and reduces exposure to spam or unwanted calls on primary lines. Call recording and secure integrations with iOS and Android devices add layers of protection and reliability.
• Cost-Effective Solution – Compared to traditional business phone systems, iPlum offers competitive pricing models that deliver high value, especially for small and medium-sized enterprises looking to optimize communication expenses without sacrificing capability.
• User-Friendly Setup and Multi-Device Access – Designed for quick installation and straightforward configuration, iPlum can be deployed easily by users without technical expertise. Its accessibility across smartphones, tablets, and desktops ensures continuity and convenience for busy professionals.
• Business-Oriented Features – Tools like auto-reply, customizable greetings, and group messaging enhance professional communication workflows, supporting efficient interaction with clients, teams, and partners.
• Dedicated Customer Support – iPlum provides customer assistance to help users troubleshoot issues and optimize their experience, ensuring that companies can rely on the platform for critical communications.

When I first explored the iplum business phone system review, what stood out was its ability to give me a dedicated second phone number on my mobile device. This separation between work and personal calls is a game-changer, especially when juggling freelance projects or managing small business communications without carrying multiple phones. The app supports voice calls, SMS, and MMS, which means I can handle almost all communication needs within one platform, whether I’m on iOS or Android.

One thing I really appreciate is how cost-effective iplum is compared to traditional phone services. The pay-as-you-go and subscription options allow me to tailor the plan to my actual usage, avoiding unnecessary expenses. The interface is also straightforward—setting up and getting started didn’t require any technical know-how, which is perfect when I want to focus on work, not fuss with complicated configurations.

Security-wise, iplum uses standard encryption for calls and texts, which, while not enterprise-grade, feels sufficient for the scale of my business needs. I did notice occasional connectivity hiccups, but that’s expected with VoIP services reliant on internet quality. Ensuring a stable connection has been key to minimizing disruptions on my end.

A feature I found particularly useful is the ability to port existing numbers into iplum, helping me maintain continuity in my communications without losing clients or contacts. It’s an important aspect for anyone serious about their professional image. However, I did experience some delays when reaching out to customer support, which is something to consider if prompt assistance is critical for your workflow.

For those interested in broader business tools, I found the article on best contract management software helpful to explore alongside iplum, as managing contracts efficiently complements having a reliable communication system. Overall, if you’re searching for the best virtual phone app for professionals who need flexibility and practicality, iplum offers a balanced mix of features and affordability tailored to mobile business communication.

Startups and SMEs Embrace Cost-Effective Communication iPlum appeals to small and medium-sized enterprises by enabling dedicated business lines on employees’ personal devices. This separation of business and personal use is crucial for startups and boutique firms striving to maintain professionalism without heavy hardware investments. These businesses benefit from flexible and scalable communication solutions tailored to their evolving needs, making iPlum an attractive option for companies seeking to optimize costs and efficiency.

Real Estate Agencies Optimize Client Interaction Real estate professionals use iPlum to manage multiple local phone numbers, allowing agents to handle listings and regions distinctly. The system’s call forwarding and voicemail transcription ensure prompt follow-up, which is vital for lead tracking and client privacy in this competitive sector. Such features enhance responsiveness and streamline communications for realtors.

Consulting Firms Streamline Global Connectivity Consultants, especially those frequently traveling or working remotely, leverage iPlum to unify communication channels without relying on multiple SIM cards or incurring roaming fees. The app’s SMS and MMS capabilities further enhance client and team interactions, supporting seamless communication across domestic and international borders.

Healthcare Providers Ensure Confidential Communication Healthcare professionals, including therapists and small clinics, trust iPlum for secure, encrypted communication that complies with privacy regulations. The ability to maintain multiple numbers on one device simplifies patient contact management, safeguarding sensitive information while enhancing operational efficiency.

Nonprofits Expand Outreach with Local Presence Nonprofit organizations utilize iPlum’s capacity to assign local numbers across different regions, facilitating volunteer coordination and fundraising without the need for physical offices. This functionality supports better community engagement and outreach management, important for nonprofits aiming to maximize their impact.

Sales Teams Enhance Campaign Management Sales departments across industries benefit from dedicated numbers for various campaigns or client segments, enabling precise monitoring of performance and client interactions. Features like call recording and SMS tracking contribute to improved training and quality control, making iPlum a valuable tool for sales operations.

Educational Institutions Improve Communication Efficiency Schools and tutors integrate iPlum into their communication strategies to maintain professional contact with students and parents. Group messaging and call scheduling features reduce missed communications and enhance coordination, supporting more effective educational engagement.

Legal Professionals Maintain Client Confidentiality Solo lawyers and small law firms adopt iPlum to separate personal and business communications securely. Call recording and multiple business numbers on one device assist in managing sensitive client information and support legal documentation requirements.

Versatile Solution for Diverse Industries Overall, businesses that benefit from iPlum appreciate its affordable, mobile-friendly multi-line management without the complexity of traditional phone systems. Companies ranging from real estate and healthcare to consulting and education find iPlum instrumental in maintaining flexible and reliable communication infrastructures.

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